ShiftPaye Disclaimer

1. General Information

This Disclaimer applies to your access to and use of the ShiftPaye website, software, features, reports and related services (collectively, the "Services").

Information on the website is provided for general informational purposes. Although we aim to keep information accurate and useful, we do not guarantee that all website content, descriptions, examples or documentation will always be complete, current or suitable for every business situation.

2. Software Functionality and Limitations

ShiftPaye is designed to support workforce management activities. Depending on your subscription and the features actually available in your account, these activities may include:

• Employee and team administration.
• Shift scheduling and schedule coordination.
• Timesheet and work-hour record management.
• Leave requests and absence workflows.
• Review, approval and reporting workflows.
• Payroll-related records, exports and information management.

Features can vary by subscription plan, account permissions, configuration and software version. Website descriptions are not a guarantee that every feature is included in every plan.

Unless a specific capability is expressly provided and documented in your subscription, do not assume that ShiftPaye automatically performs full payroll calculations, submits government filings, remits deductions, files tax returns or replaces professional payroll and accounting services.

You should verify feature availability and suitability before relying on the Services for a business-critical process.

3. Payroll, Employment Standards and Tax Responsibilities

Businesses using ShiftPaye remain responsible for complying with applicable Canadian federal, provincial and territorial laws and regulations. Depending on your business and employees, these obligations may include payroll, employment standards, overtime, vacation pay, statutory holidays, deductions, records, reporting and remittances.

ShiftPaye does not provide legal, tax, accounting or professional payroll advice through general website content or ordinary software functionality.

You are responsible for:

• Providing complete and accurate employee, wage, time and attendance information.
• Reviewing recorded hours, overtime, leave, pay-related information and reports.
• Confirming applicable wage rates, deductions, vacation pay and other employment entitlements.
• Verifying calculations, exports and other outputs before using them to make payments or submit records.
• Meeting applicable payroll deposit, tax filing, deduction and government remittance deadlines.
• Obtaining advice from qualified Canadian payroll, accounting or legal professionals when needed.

Laws and requirements can vary by jurisdiction and may change over time. You should not rely solely on the Services to determine your legal obligations or confirm compliance.

4. No Professional Advice

Website content, reports, calculations, examples and other information provided through the Services are not a substitute for advice from a qualified professional who understands your circumstances.

You should obtain independent advice before making important legal, tax, accounting, employment or financial decisions.

5. Accuracy of Data and User Responsibility

The usefulness of workforce records and reports depends on the accuracy of the information entered, imported, configured or approved by users.

You are responsible for:

• Maintaining accurate and up-to-date business and employee information.
• Reviewing entries, approvals, timesheets, exports and reports.
• Managing account permissions and protecting login credentials.
• Ensuring that authorized users have appropriate access to employee information.
• Maintaining any records, backups or evidence required for your business and legal obligations.
• Promptly reporting suspected errors, unauthorized access or security concerns through the available support channels.

You should independently verify important records and retain appropriate business records rather than relying on a single software report as your only source of information.

6. Third-Party Services and External Links

The Services may rely on or link to third-party websites, hosting providers, payment services, communications tools, integrations or other external services.

Third-party services may operate under their own terms, privacy notices, security practices and availability conditions. Unless expressly stated otherwise, ShiftPaye does not control independent third-party services and is not responsible for their content, policies or operation to the extent permitted by applicable law.

You should review the applicable terms and privacy information before using an external service or sharing information with it. The inclusion of a link or integration does not necessarily imply endorsement.

7. Service Availability, Maintenance and Changes

We aim to provide a useful and reliable service, but uninterrupted availability cannot be guaranteed. Access may occasionally be affected by maintenance, software updates, hosting issues, connectivity problems, security measures, third-party outages or other circumstances.

Features, interfaces, integrations, subscription plans and service specifications may change over time. Where required, changes and service terms will be handled in accordance with applicable law and the terms governing your subscription.

You should maintain appropriate operational procedures and alternative access to critical business records where needed. Do not assume that the Services will always be available at a particular time or that data can always be retrieved immediately.

8. Security and Data Protection

We take reasonable steps appropriate to our service to protect information, but no website, software platform or internet transmission can be guaranteed to be completely secure.

Customers are responsible for using appropriate account security, restricting access to authorized personnel and ensuring they have the authority to collect and use information entered into the Services.

Our handling of personal information is described in the ShiftPaye Privacy Policy. This Disclaimer should be read alongside that policy and any applicable service terms.

9. Limitation of Liability

To the maximum extent permitted by applicable law, ShiftPaye disclaims liability for losses arising from reliance on general website information, inaccurate information supplied by users, unverified reports or exports, third-party services, service interruptions or decisions made without appropriate independent review.

Nothing in this Disclaimer excludes or limits any liability, warranty, right or remedy that cannot lawfully be excluded or limited under applicable law. Any additional limitations of liability are subject to the applicable Terms and Conditions and relevant legal requirements.

10. Use of the Website and Services

You agree to use the Services lawfully and in accordance with the applicable terms. You must not misuse the platform, attempt unauthorized access, interfere with its operation or use it in a way that violates another person's rights or applicable law.

We may take appropriate action in response to suspected misuse, security risks or violations of applicable service terms, subject to legal and contractual requirements.

11. Changes to This Disclaimer

We may update this Disclaimer to reflect changes in the Services, business practices or applicable legal requirements. The updated version will be published on this page with a revised effective date where appropriate.

We encourage you to review this page periodically. Where required by law or contract, we will provide notice of material changes using an appropriate method.

12. Governing Law

The interpretation and application of this Disclaimer are subject to applicable law. Any governing-law or jurisdiction terms that apply to your use of ShiftPaye are set out in the applicable Terms and Conditions, subject to mandatory legal requirements.