Account & Company Setup
Get guidance on company registration, account access, company information and initial setup.
View common questions →
SHIFTPAYE SUPPORT CENTRE
ShiftPaye Support — We're Here to Help
Need help with employee scheduling, timesheets, leave requests, your company account or subscription? Find guidance to help you get the most out of ShiftPaye.
Explore Support Topics Contact SupportHow Can We Help You?
Choose a topic to find guidance for your ShiftPaye account and daily workforce management tasks.
Employee Scheduling
Learn about creating shifts, assigning employees, reviewing upcoming schedules and managing shift changes.
Explore features →Timesheets & Work Hours
Find help with timesheet workflows, employee work hours and accessing available timesheet reports.
View features →Leave Management
Understand leave requests, request statuses and the process for reviewing employee leave.
Read FAQs →Payroll Workflows & Tax Profiles
Get guidance on available payroll-related workflows and employee tax profile information.
Explore features →Plans & Subscriptions
Find information about subscription plans, payment instructions, approval status and plan access.
View plans →Getting Started With ShiftPaye
Follow these basic steps to get your workforce management workflow organised.
1
Set Up Your Company
Register your company and complete the requested company information.
2
Set Up Your Team
Add or manage users according to your account permissions and subscription limits.
3
Manage Daily Work
Use the available scheduling, timesheet and leave management features for your team.
Frequently Asked Questions
Quick answers to common questions about getting started and using ShiftPaye.
How do I get started with ShiftPaye?
Start by registering your company and following the setup steps available in your account. Your access to features may depend on your account status, role and subscription.
Why can't I access all dashboard features?
Available features can depend on your assigned role, company approval status, subscription status and permissions. Contact your company administrator if you believe your access is incorrect.
How can I manage employee shifts?
Use the shift management features available in your dashboard to organise schedules and assign shifts according to your role and permissions. Visit our Features page for an overview.
How do employees submit leave requests?
If leave management is enabled for your account, use the available leave request section and enter the requested dates and details. The request status depends on the review process used by your company.
Does ShiftPaye automatically calculate and file Canadian payroll taxes?
Do not assume that payroll calculations, government remittances or tax filing are automated. Check the specific features available in your ShiftPaye account and verify payroll and tax obligations with a qualified Canadian payroll or tax professional.
Where can I find information about subscription plans?
Visit the Pricing page to review the plans and information currently published on the ShiftPaye website.
What should I include when asking for support?
Describe the issue, the page or feature involved, what you expected to happen and what happened instead. Include any relevant error message. Never send passwords, payment card details or sensitive employee information in a support request.
Still Need Help?
If you need assistance with your ShiftPaye account, company setup, scheduling or subscription, reach out through your designated ShiftPaye support channel.
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